A Two-day power-packed Workshop on ITIL® v3 (Latest Version) Information Technology Infrastructure Library Foundation leading to foundation certification

IT Service Management has emerged as the most recent discipline in IT world, it enables the IT and ITES organizations worldwide learn from and adapt to the best practices as defined in ITIL. The program not only provides you the theoretical knowledge to pass the ITIL exam, but also attempts to provide you the ITIL implementation capability into your organization.

Prerequisite

Familiarity of IT terminologies

Course Level

Foundational

Duration

2 Days

Who should attend?

• IT Managers
• IT staff and process owners
• IT Consultants
• Key Business Users
• IT Developers
• IT Auditors
• IT Management
• IT Service Management Professionals
• IT Service Providers
• Quality Assurance Professionals
• Application, Project and Business Managers directly involved in IT
• Executives managing, implementing and operating IT services in-house or for external customers
• Any member of an IT organization in delivery of IT services

Performance Focus

• Understand the main processes, relationships, benefits and challenges of ITIL® v3
• Gain insight into the service lifecycle approach that forms the core of ITIL® v3
• Understand how these processes contribute to making an IT organization manageable
• Learn the most important ITIL® v3 definitions
• Prepare the participants for the certified ITIL® v3 Foundation Examination
• Ensure participants gain from real life situations and experience of trainer and participants
• Understand various processes involved in Establishing, Implementing, Operating, Monitoring, Reviewing and Improving an IT Service Management System
• Acquire the ability to apply the ITSM concepts in day to day IT operations and to improve the quality of IT service provided to customers

Content

Basic Outline of the Course:

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