|
|
|
Effective Communication Skills for Project Managers
… Blending Processes, Tools and Interpersonal Skills
Communication is the single most critical success factor in
projects. Communication provides the foundation for defining and
managing projects objectives and scope, planning project
performance, executing and controlling and closing projects.
This workshop gives project stakeholders at every level the
performance edge to make their projects successful.
Prerequisite
Basic understanding of project management
Course Level
Intermediate/Advanced
Duration
2 Days
Who should attend?
Those who lead project teams or interface with managers,
peers, customers, and / vendors. The course is particularly
designed for project managers and PMO members.
Performance Focus
- This program will use role plays, case study based
exercises and interactive dialogue to ensure that we address
practical, situational application of communication
concepts, principals and techniques
- The goal of this course is to improve project
performance and project management capability by learning
effective communication skills that include formal
communication skills that include formal communication, such
as documentation and reporting, and the interpersonal
aspects that are critical to conflict resolution and healthy
team and individual relationships.
What Will You Learn
- Gather and distribute the right information to the right
people, in the right media, at the right time to keep the
project on track for a successful completion
- Address the varying communication needs of project
stakeholders and manage communication in a time and
cost-effective way
- Create a communication plan and obtain buy-in from the
team
- Listen in a focused, centered, and attentive fashion
Content
Basic outline of the course:
Foundation Concepts
Communication and project success
Communication issues and project performance
Project communication planning
Skills related to people and things
Listening
Listening as a multi-sensory process
Filters that block communication
Distractions that interface with listening
Dialogue vs. Debate, collaboration vs. competition
Communication Plan
Who, what, where, and how of
communication
Communication infrastructure
Communication capability-current state
Project communication plan
Tools for Virtual Communication and Collaboration
Advantages and disadvantages of
virtual teams
Communication tools set for virtual teams
Project, communication, and document management
Meeting for virtual teams
Standards, Procedures and Protocols
Communication standards, procedures,
and protocols
Standards and best practices for e-mail
Best practices for document management |
Performance Reporting
Information requirements for
performance reporting
Standard report formats
The performance reporting process
Earned value management
Providing performance feedback
Managing Meetings
Effective meeting facilities
Meeting norms
Dealing with disruptive behavior
Uncovering hidden agendas
Conflict resolution
Writing So You Can Be Understood
Effective writing principles
and skills
Using oral and written communications
Editing and controlling documents
Archives and Knowledge Management
Knowledge management
The knowledge transfer process
Archiving essential project information
Recap & Closing
|
| |
|
|
|