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Effective Communication Skills for Project Managers
… Blending Processes, Tools and Interpersonal Skills

Communication is the single most critical success factor in projects. Communication provides the foundation for defining and managing projects objectives and scope, planning project performance, executing and controlling and closing projects.

This workshop gives project stakeholders at every level the performance edge to make their projects successful.


Prerequisite

Basic understanding of project management


Course Level

Intermediate/Advanced


Duration

2 Days


Who should attend?

Those who lead project teams or interface with managers, peers, customers, and / vendors. The course is particularly designed for project managers and PMO members.


Performance Focus

  • This program will use role plays, case study based exercises and interactive dialogue to ensure that we address practical, situational application of communication concepts, principals and techniques
  • The goal of this course is to improve project performance and project management capability by learning effective communication skills that include formal communication skills that include formal communication, such as documentation and reporting, and the interpersonal aspects that are critical to conflict resolution and healthy team and individual relationships.

What Will You Learn

  • Gather and distribute the right information to the right people, in the right media, at the right time to keep the project on track for a successful completion
  • Address the varying communication needs of project stakeholders and manage communication in a time and cost-effective way
  • Create a communication plan and obtain buy-in from the team
  • Listen in a focused, centered, and attentive fashion

Content

Basic outline of the course:

Foundation Concepts
Communication and project success
Communication issues and project performance
Project communication planning
Skills related to people and things

Listening
Listening as a multi-sensory process
Filters that block communication
Distractions that interface with listening
Dialogue vs. Debate, collaboration vs. competition


Communication Plan
Who, what, where, and how of communication
Communication infrastructure
Communication capability-current state
Project communication plan


Tools for Virtual Communication and Collaboration
Advantages and disadvantages of virtual teams
Communication tools set for virtual teams
Project, communication, and document management
Meeting for virtual teams


Standards, Procedures and Protocols
Communication standards, procedures, and protocols
Standards and best practices for e-mail
Best practices for document management
Performance Reporting
Information requirements for performance reporting
Standard report formats
The performance reporting process
Earned value management
Providing performance feedback


Managing Meetings
Effective meeting facilities
Meeting norms
Dealing with disruptive behavior
Uncovering hidden agendas
Conflict resolution


Writing So You Can Be Understood
Effective writing principles and skills
Using oral and written communications
Editing and controlling documents


Archives and Knowledge Management
Knowledge management
The knowledge transfer process
Archiving essential project information


Recap & Closing

   
 

Email at
sujala@pmpulse.net
or
Call +91 9902070483
to book this course
   
       
                     

 

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