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Conflict Resolution for Managers and
Project Managers
… Strengthen Your Leadership and Communication Skills
The human factor is a challenge in every project. If conflicts and
negative behavior are affecting your team’s ability to work
cooperatively toward its goal, then this workshop is a must for
you!!
Successful people must “be proactive, think win-win, seek first to
understand and then to be understood”. This workshop provides you
with day to day tools to become a highly successful person and
leader.
The goal of this course is to provide participants with the skills
to set the context for and diagnose specific situations, then to
evaluate and implement “enlightened” (win-win) solutions.
Prerequisite
Good understanding of project management
Course Level
Intermediate/Advanced
Duration
2 Days
Who should attend?
This workshop is designed for project and team leaders,
executives, supervisors, managers, leaders, program managers,
anyone who wants to be more successful in working with others
Performance Focus
Each participant practices building personal mastery:
- Achieving a personal conflict paradigm shift
- Aligning conflict stakeholder s experience
- Agreeing on specific path to conflict resolution
- Identifying demand versus needs in the context of a
common objective
- Neutralizing potential resistance and surfacing
assumptions
- Addressing barriers and generating solutions
- Agreeing upon win/solution
- Developing a plan to implement the solution
- Harnessing the value from the conflict and celebrating
the results
What You Will Learn
- Describe the three stages of an “enlightened “ conflict
resolution process
- Explain how selected personal and interpersonal
leadership theories and techniques support this process.
- Identify specific points, where project management
techniques complement the “enlightened process”
- Practice selected techniques to achieve declaration and
definition outcomes
- Develop and pursue action plan for improving your
ability to achieve disposition outcomes
Content
Basic outline of the course:
Foundation Concepts
Successful project team relationships
Conflict and project team performance
Traditional conflict resolution approach
A more structured approach to conflict resolution –theory of
constraints.
”Enlightened” conflict resolution process
Declaration Stage
Declaration stage overview
Personal commitment
Common ground
Accepted process
Practicing declaration |
Definition Stage
Declaration stage overview
Conflict containment
Exposed barriers
Potential process
Practicing definition
Disposition Stage
Disposition stage overview
Solution synergy
Solution Roadmap
Stakeholders Enlightenment
Practicing disposition
Recap & Closing |
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