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Advanced Project Quality Management
...Being practically effective about quality management and continuous process improvement
Project Quality Management provides all the tools to make sure
your project turns out as planned. It prescribes an important
role in project planning and establishes the major functions of
the project manager during project execution. The quality
movement is followed through its development over the past
century. Building from the foundations of inspection and the use
of static, this class goes beyond the tools to the strategies
and philosophies that lead to success. The course covers how to
implement that plan, and how to provide the tactics to implement
these strategies.
Once the tools for project success are put in place, this course
looks at how to improve the project management function beyond
the project. This assures that your organization will
continuously improve its project management processes, which
will result in higher customer satisfaction and lower costs.
The goal of this course is to equip participants with the
knowledge necessary to effectively plan, control, and improve
quality on individual projects and corporate project management
processes.
Prerequisite
Basic understanding of project management
Course Level
Intermediate/Advanced
Duration
2 Days
Who should attend?
If you are responsible for improving project
quality, this course is an absolute must. Project managers, senior
project managers and executives who are overseeing project quality
initiatives will find this seminar to be exactly what they need to
design, develop and implement the continuous improvement of project
outcomes and the processes that support project management
initiatives.
Performance Focus
- Planning for project quality
- Planning for product or service quality
- Building a quality system to implement product or
service quality
- Providing the tools and tactics to measure and monitor
organizational and individual and individual project quality
What You Will Learn
- Plain for higher quality project deliverables
- Measure key performance indicators on project, processes
and products
- Turn data into useful project information
- Take action on analyzed data that will drive down
non-value added costs and drive up customer acceptance and
satisfaction
- Describe the concepts, tools and techniques of today’s
quality management programs
Content
Basic Outline of the Course:
Foundation Concepts
Quality defined
The evolution of quality
Project quality management
Project management quality
a. Project level
b. Organizational level
Project Quality Planning
Quality policy
Quality planning - project level and PMO level
Tools and techniques for quality project planning
Quality planning project
Project objectives-business level and project level
Benchmarking
Cause and effect
Process flow charts and building process maps
Failure Mode and Effect Analysis (FMEA)
Financial aspects of quality planning
Project Quality Control
How to identify variance
a. Data collection
b. Data types
c. Data sampling
d. Data analysis
e. Earned value management
f. Control charts
How to manage variances |
Important Tools Of Quality
Flow Diagram and Activity Diagram
Run Charts and Control Charts
Brainstorming and NGT
Affinity diagramming method
Sampling and sample modeling
Cost of quality and Cost-benefit analysis
Force-field analysis
Design of experiments (DOE)
Failure Mode and Effects Analysis (FMEA)
Checklists and punch lists
Histogram and Bar Charts
Pareto Charts and 80-20 principle
Tree Diagram and decision making
Project Quality Improvement
Project quality improvement - The Big Picture
Breakthrough improvements
Creative solutions
Creating an infrastructure
Overcoming resistance
The concept of “The Cycle of Blame-Game”
Project management maturity model
Recap & Closing |
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